Shipping policy

Our fulfilment team is dedicated to getting your order to you as quickly as possible.
Each product is proudly packed and shipped from our HQ in Ormond Beach, FL. We fulfill orders Mondays and Wednesdays with FedEx Ground shipping. Despite our best efforts, we can’t control everything so actual delivery times may vary.

We currently can not ship to PO boxes.

While most orders are received within 1 or 2 business days, shipping time can be affected by other outside factors, especially since your order contains frozen food items. Please ensure you review the below information.

We do not mark parcels as needing a signature on delivery when they are sent. Please note that the driver who is delivering the parcel will make the final call regarding whether or not a signature is needed at delivery: If you do not anticipate being home and expect that your driver might require a signature, please note in the order comments to put "No signature required" on the parcel so that we can mark this clearly on the box for the driver to see. Please note that this is only recommended in cases where there is minimal risk of a parcel being stolen - if you have had issues with lost or stolen packages in the past, this is NOT recommended. Also, should the driver leave a note regarding needing a signature or needing special delivery options, it is your responsibility to call the number on the slip to make arrangements for re-delivery. We are not responsible for failed delivery attempts during times you are not home, and should the parcel be returned to us after multiple delivery attempts, we cannot refund the original shipping costs and a new charge will need to be made if we are to re-send the order. If you do not wish to have the order re-sent in such a circumstance, we will not give a refund for any items that are time-sensitive/frozen items that cannot be restocked. 

If you are shipping to an apartment complex or business location with multiple recipients, please track your order daily to ensure you will know when it arrives to receive it on delivery: As sometimes, parcels in apartment complexes and business locations are left in a mail room or with an attendant who may fail to notify you of delivery of your order that may contain perishable goods, it is your responsibility to track your order’s progress to know the exact date of arrival to ensure you can receive it at that time without added delay. Parcels left in the care of a mail room or other mail attendant that are not received on the date of delivery cannot be refunded or replaced if perishable contents have been affected due to not picking the order up on the day of delivery. 

If you require delivery to a specific location at your residence (such as a special mail receiving area, shed, storage area, porch location, or other), please note this in your order comments so that we can add a note to your shipping label for the delivery driver’s instructions: As delivery drivers have the final say in where a parcel is left unless added instructions are given, we ask that if you prefer or require your shipment left in a specific place, please be sure to note this in the order comments so that we can include this information to ensure things will be left where they are needed. We cannot be responsible for where parcels may be left at your residence unless specific instructions are included for a specific delivery location.

Please check to verify that you have supplied the correct address at checkout, or, via your email confirmation that is sent after your order is placed: We are not responsible for orders that are sent to incorrect addresses or old address locations that you no longer are at, so please verify your shipping info to ensure proper delivery. If you choose to store a default shipping address for faster checkout, you will be responsible for ensuring that this address is updated if you no longer need to ship to that location. You will always see your billing and shipping address at checkout, so please take a moment to view both and ensure they are current and correct to avoid your order being delivered to an old address where you cannot receive it. If an order is delivered to an old address that has not been updated, please let us know immediately and we will contact the shipper to see if it can be recovered. Many times, such orders are taken by other people and cannot be recovered, and we are unable to refund any such lost shipments in this circumstance. We can only re-ship such orders at the full cost of replacement for the necessary charges for items and shipping.

Please do not enter a PO Box address at checkout: Orders shipped via FedEx to a PO Box will be rejected and not delivered, and you will be responsible for return fees as well as the original shipping cost. We will not be able to refund any perishable goods returned due to being sent to a PO Box.

FedEx Florida Shipping Information: We ship Florida orders FedEx Ground, Monday & Wednesday, as they deliver to most locations within the next business day within Florida. FedEx Ground delivers Monday-Saturday to all locations, with most locations offering delivery every day of the week.  1-800-GOFEDEX is a great number to call if you have any questions before placing an order or if you have any concerns before & during the shipping process.  

FedEx Nationwide Shipping Information: We Ship Nationwide orders Fedex 2-Day service, Monday & Wednesday, as they deliver within the two business days within the continental US.

We do not currently ship to Alaska, Hawaii, or US territories.